RETURNS & EXCHANGES
All orders are provided with a COCO&NUTS "Return form" please fill in your order number and reason for your return and send it back to us together with your purchase.
All orders must be returned with COCO&NUTS return labels.
Items must leave customer´s hands within 14 days of receiving their purchase to action a refund.
Please note that the product must be returned in original shape, unused, with sanitary stickers, and in original packaging including all tags.
We recommend trying on bottoms over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.
COCO&NUTS will not be held liable for any lost returns if the return labels are not provided by us.
All returns will be processed within 10 business days. Once we have received your returned package and inspected the garments, you will be contacted via email that confirms your return and refund.
In the unlikely event that your swimwear arrives damaged please contact us immediately at firstname.lastname@example.org with an image of the damaged item and we will get back to you right away.
FOR RETURNS WITHIN SWEDEN
All orders are provided with a prepaid return label, place it on the package and hand it in to a DHL Point.
A fee of 70 SEK will be deducted from your refund once it’s used.
FOR REST OF THE WORLD
Please email us at email@example.com to receive a prepaid return label and if needed a Proforma invoice. Once received, place the return label on top of the package and hand it together with the proforma invoice to the DHL agent.
A fee of 150 SEK will be deducted from your refund once it´s used.
If you wish to exchange a product, please make a return on the items you wish to exchange following the guidelines above and place a new order on desired item.