TERMS & CONDITIONS
These general terms and conditions apply when you as a consumer (the “Customer”) place an order via www.cocoandnuts.co. The agreement is concluded between you and COCO&NUTS AB, company reg. no 559153 9159.
The Customer must be minimum 18 years old to order via the Website. COCO&NUTS does not, in accordance with Swedish law, accept any credit purchases to persons below 18 years of age. COCO&NUTS reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).
COCO&NUTS shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. COCO&NUTS is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, COCO&NUTS will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to COCO&NUTS continuing with the order process.
The Website and all its content are owned by COCO&NUTS. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of COCO&NUTS.
A purchase agreement is concluded when COCO&NUTS has confirmed the Customer’s order and the Customer has received an order confirmation from COCO&NUTS via e-mail. COCO&NUTS encourages the Customer to save the order confirmation for any future contacts with COCO&NUTS customer service regarding the order
PRICES, FEES AND PAYMENTS
The prices stated on the Website apply to orders placed on the Website. All prices are presented in SEK/EUR/USD/AUD and include VAT. The prices do not include shipping fees for orders outside of Sweden, these are given separately.
The Customer can pay for its purchase in the manner specified on the Website.
DELIVERY AND SHIPPING
All orders are shipped worldwide with an approximate delivery time of 2-7 business days.
If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification, normally “14” days. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. COCO&NUTS is entitled to charge the Customer a fee of 100SEK if the package is not retrieved.
Please note at times unexpected delays may occur which COCO&NUTS has no control over and is not responsible for.
All orders processed during business hours Monday - Friday are dispatched the following business day. Please advise of a phone number when ordering. Orders cannot be canceled after they have been confirmed through our website.
Please note we cannot ship to P.O Boxes as generally shipments require a signature on delivery.
If a package is undeliverable, the customer will be held responsible for any return and original shipping charges.
Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.
COCO&NUTS is not responsible for any customs charges or local taxes due to international shipment. Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order.
RIGHT OF WITHDRAWAL
When purchasing products on the Website the Customer has a 14 day withdrawal period in accordance with applicable consumer protection legislation. This means that the Customer has the right to cancel any purchase by notifying COCO&NUTS accordingly within 14 days from when the Customer or its representative received the product ordered (withdrawal period).
The right of withdrawal does not apply to the following kind of products:
products with broken seals which may not be returned due to health protection or hygiene reasons.
If a product has been sealed, the Customer may not break the seal if the Customer wishes to utilize its right of withdrawal. The right of withdrawal ceases accordingly when the Customer breaks the seal.
If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to COCO&NUTS. The Customer shall provide its name, address and other relevant information, e.g. order number, and the name of the product in the message. If the Customer prefers not to use the above alternative message, the Customer may use the standard form for the right of withdrawal provided by the National Board for Consumer Policies.
If the Customer uses its right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when COCO&NUTS was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original packaging.
COCO&NUTs is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.
Events outside COCO&NUTS's control, which are not reasonably foreseeable, shall be considered force majeure, meaning that COCO&NUTS is released from its obligations to fulfill contractual agreements. Example of such events is government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
CHANGES TO TERMS AND CONDITIONS
COCO&NUTS reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of when a product is sold out, COCO&NUTS has the right to cancel the order and refund any amount paid in the best way. COCO&NUTS shall also notify the customer of equivalent replacement products if available.
Shopify is not responsible for any content, interactions or transfers made on COCO&NUTS.CO
All inquiries: firstname.lastname@example.org
These conditions were established by COCO&NUTS on 2019 02 15
PLEASE NOTE! Nothing in these General Conditions affects a Customer’s mandatory statutory rights under applicable local laws, to the extent that such rights apply to such Customer and cannot be limited or excluded.