SHIPPING & DELIVERY

When will my order ship and how long will it take to arrive?

Please allow 1–3 business days for dispatch. Once your order has been shipped, you’ll receive a confirmation email with a tracking link. Delivery times depend on the shipping method selected and are calculated from the day of dispatch. Please note that weekends are not counted as business days.Answer
What shipping methods do you offer?

Sweden 
DHL Freight (1-2  business days)

Denmark
DHL Freight (2-4  business days)

Rest of the EU 
DHL Parcel Connect (2-5 business days). 

International
DHL Express (2-5 business days)
Note service can be delayed for some countries.
Can I change my order or delivery address?

If you need to make a change, please contact our team as soon as possible. Once an order has been processed, we may not be able to make any changes.

Reach out to us at: Help@cocoandnuts.co
Duties & Taxes:

EU orders
All parcels are shipped from within the EU (Sweden), meaning no customs duties apply.

International / Non-EU orders (including the UK and Norway)
For international orders, customs duties and/or VAT may apply depending on the destination country. These charges are the responsibility of the customer. COCO&NUTS is not responsible for any customs fees or local taxes incurred on international shipments. We recommend checking your local regulations, as payment of these charges may be required to release your order.
My parcel is lost or taking longer than the estimated delivery time, what should I do?

While delays are rare, they can occasionally occur and are outside of COCO&NUTS’ control. We recommend first contacting the shipping carrier directly using your tracking number. If you need further assistance after that, feel free to reach out to our team and we’ll be happy to help where possible.Answer
If a parcel is rejected or not collected

If a parcel is refused, rejected, or not collected upon arrival, it will be returned to us by DHL or the relevant carrier. In this case, a return shipping fee of 79-250 sek will be deducted from your store credit to cover the return costs. This fee is non-negotiable.

Please note that parcels returned to the sender due to an incorrect or incomplete address will also incur a return fee. We recommend double-checking your delivery details before completing your order to avoid any additional charges.